How does the scam work?
You send KES for an order. The other person then says there is a technical problem: “Cancel this one and we’ll start again.” They may promise a refund later.
The danger is simple: cancelling can change what happens to the stablecoin, but it does not bring back the KES you already sent.
Should I agree to cancel?
Do not cancel just because someone promises to redo the order. Check your payment and the order’s current status. Read the cancellation consequence before signing anything.
If money has moved, report the issue through that order. A screenshot of a refund is not proof that the refund has reached your account.
What are Sargo’s proposed cancellation rules?
Before payment is marked as made, ordinary cancellation of a funded order requires the required action from both sides. After payment is validly marked, one person cannot simply cancel it. Follow the dispute process instead.
If you sent KES but did not mark it as paid before expiry, report it immediately. The stablecoin may be returned under the expiry rule, but that does not entitle anyone to keep your KES too. Read the timing and cancellation terms.
What if I have already paid or cancelled?
Keep the order ID, amount, recipient and genuine payment reference. Report what happened through the order or email support@sargo.io. Include whether the order has already been cancelled.
Do not pay again or authorise another transfer to “unlock” the first payment. Follow the dispute steps; recovery cannot be guaranteed.