Should I trust an urgent payment email?
An email may claim your payment is stuck, your account needs repair or you must release stablecoin to receive KES. Do not act on the message alone.
Open Sargo and your payment account through your usual trusted route. Check the order and whether the money actually arrived.
How can I check who sent it?
A familiar name or logo is not proof. Look at the full sender address and the destination of any link. If unsure, contact the company independently; do not use the contact details in the suspicious message.
Do not open unexpected attachments, install remote-access software or share account secrets because an email asks you to.
Which details should I never send?
Never send a wallet recovery phrase, private key, banking password, PIN or one-time code to a merchant or Sargo support. Keep your device and wallet software updated and use the security options your providers offer.
What if I already clicked or replied?
Stop responding. If you entered login details or authorised something, contact the affected provider through its official channel promptly and follow its account-security guidance. Keep the email and any transaction details.
If a Sargo order is involved, email support@sargo.io with the order ID and what happened. Do not include passwords or recovery phrases.
Do not pay anyone promising guaranteed recovery of funds. If an order is still open, follow its dispute process and deadlines.